{"article":{"id":30300103176210,"url":"https://prestashophelp.zendesk.com/api/v2/help_center/en-us/articles/30300103176210.json","html_url":"https://help-center.prestashop.com/hc/en-us/articles/30300103176210-Basic-Troubleshooting-for-the-Checkout-Module","author_id":392613434480,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-14,"vote_count":14,"upvote_count":0,"downvote_count":14,"section_id":26686318270866,"created_at":"2025-10-17T08:24:17Z","updated_at":"2026-09-01T07:20:25Z","name":"Basic Troubleshooting for the Checkout Module","title":"Basic Troubleshooting for the Checkout Module","source_locale":"fr","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-30T10:03:38Z","user_segment_id":null,"permission_group_id":432312,"content_tag_ids":[],"label_names":[],"body":"<p>Here are a few steps for initial troubleshooting of your Checkout module:</p><ul>\n<li data-list-item-id=\"ed26a7b53540b3c56a808b2391b09cafd\">Reset the <a href=\"https://help-center.prestashop.com/hc/en-us/articles/24654871160978\" target=\"_blank\" rel=\"noopener noreferrer\">MBO</a> module (\"PrestaShop Marketplace in your Back Office\") via the <a href=\"https://help-center.prestashop.com/hc/en-us/articles/115000650852\" target=\"_blank\" rel=\"noopener noreferrer\">module manager</a>.</li>\n<li data-list-item-id=\"e37dc8593f975ed6316428714019a1a2c\">Reset the PrestaShop Checkout module (also via the module manager).</li>\n<li data-list-item-id=\"e068d3f329a4f8eaac0203331af07167a\">Clear the store cache (go to Advanced Settings &gt; Performance and click on \"Clear cache\").</li>\n<li data-list-item-id=\"ef8c196fabc6ed88c2529e8b3bc6b1271\">Reconnect your PayPal account (via the Checkout module configuration page).</li>\n</ul><p>Once these steps are completed, test the checkout process again. If the problem persists, contact us for more advanced diagnostics. </p>","user_segment_ids":[]}}