You've just subscribed to PrestaShop Hosted and haven't received your accesses? We're here to help!

When you sign up for Hosted, you'll be asked to create a PrestaShop account, or to log in with an existing account. The e-mail address and password you enter at this point will serve as your login to your future store's back-office.

Once you've subscribed to the Hosted offer, you'll receive an initial e-mail confirming that your store is being created.

⚠️ Store creation can take up to 24 hours in some cases.

 

Once the store has been created, you will receive a second e-mail containing two elements:

• URL to connect to your back office
• The URL of your store itself

If these emails have not arrived either in your main mailbox or in your junk mail folder, please contact PrestaShop Customer Service.

Using the email address linked to your Hosted account and the name you chose for your store when you registered (e.g. abc.mypresta.shop), our teams will check that your store has been created and will send you your access details.

 

💡 By default, the store name you choose is attached to the main PrestaShop domain name. You can choose to replace it with your own personalized domain name.

 

How do I contact customer service?

Our teams are available on :

• By using the contact form in this Help Center
• By telephone on the number indicated on the contact page above
• By chat at the same times from the PrestaShop site, provided you have accepted Zendesk cookies, our support communication tool:

The chat window is then located on the right-hand side of the page:

 

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