Would you like to buy or have already bought a module or theme, and would like to find out more about Business Care ? Here's all the information you need!

 

What's included in the Business Care subscription?

With the Business Caresubscription, you benefit from :

• Access to for all major and minor product updates
• Access to compatibility updates for all new versions of PrestaShop, whether major (such as PrestaShop 1.7) or minor (such as PrestaShop 1.7.7). Corrective versions are excluded (e.g. 1.7.7.8).
• Unlimited support as soon as the subscription is active, for your questions concerning the use of the product and the resolution of product-related technical problems.

💡 Business Care does not include specific, on-demand developments tailored to your online store. Please consult our General Terms and Conditions at PrestaShop Marketplace, as well as our Support offers.

 

How does Business Care work?

The Business Care subscription is automatically included with the purchase of a module or theme on PrestaShop Marketplace, and can be renewed each year.

This subscription runs for 12 months and is tacitly renewed on the expiry date.

What's more, a Business Care subscription is linked to both a product and a store. So if you buy the same module or theme several times for several stores, you'll need a Business Care for each one.

 

How do you manage your Business Care subscriptions on a day-to-day basis?

You can manage Business Care from your PrestaShop Marketplace account in the "Subscription" tab.

On this page, you will not only have your payment methods and billing information, but also a list of your products associated with a Business Caresubscription.

At a glance, you'll see in this list :

1. Product name
2. The store to which it is attached
3. Payment method
4. Subscription expiry date
5. The current price
6. active or inactive subscription status Business Care

7. Click on "Details" to access more information about the product:

• Order number
• The option to enable or disable automatic renewal
• Adding or deleting a payment method

⚠️Deletion of a payment method automatically cancels the Business Care subscription on the due date.

 

Frequently asked questions

What happens to the Business Care of a product transferred to another account?

The management of the Business Care subscription is also transferred to the recipient account. On the other hand, the billing information for a past subscription purchase always remains attached to the buyer's account.

What happens if I forget to cancel my subscription?

If, before the end of your subscription, a payment method is entered and automatic renewal is activated, you will be debited to continue the Business Care subscription for one year. You will not be charged if the subscription is marked as deactivated.

A notification is sent each month by mail to let you know which subscriptions will end that month.

What if I haven't entered a valid means of payment?

If no payment method is registered, your subscription will expire. If you wish to benefit again, it is preferable to indicate a means of payment before the expiry date, in order to keep the same pricing. Once your subscription has expired, if you wish to reactivate it, a one-off reactivation fee will apply.

 

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