I cannot switch accounts
Updated on November 3, 2022
How does our login system work?
Your PrestaShop account allow you to be authenticated throughout the PrestaShop environment without having to re-enter your credentials.
Example: if you are logged in to an application A and you access an application B, when you click on a Call-To-Action (CTA) of application B to authenticate with your PrestaShop account, you will be automatically logged in with the account already logged in to application A. This is the principle of Single Sign-On (SSO).
Furthermore, when you log out of an application, you are only logged out of this application but you remain logged in in the SSO way.
Example: if you log out from application A and you access an application B, when you click on a CTA of application B to authenticate with your PrestaShop account, you will be automatically logged in with the account logged in in the SSO way, even if you have logged out of application A beforehand.
How can I switch accounts?
Therefore if you are on an application (e.g. Addons Marketplace) and you log out to log in directly, you will be automatically logged in again with the same account.
To switch accounts, please follow these steps:
- Log out of the application on which you want to switch accounts.
- Go to the following URL: authv2.prestashop.com.
- You should have the following display:
- Click on "Logout"
- Return to the application on which you wanted to switch accounts.
- You can now log in with another account.
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