Error while associating the shop - "SSL certificate cannot be verified"

You try to associate your shop with your PrestaShop account but the association fails and you have an error message with the reason "SSL certificate cannot be verified" displayed.

 

The cause of this error is the following: the intermediate certificate is not sent in the response.

 

Check the validity of your certificate by visiting the following website: https://www.ssllabs.com/ssltest/index.html 

 

Enter your domain name in the field and click on "Submit".

 

If your certificate is not valid (see the screen below), please check with your host to retrieve a valid certificate. 

 

Note: if you can generate a certificate on your own, we invite you to go to the Let's Encrypt website to solve the problem.

 

If your certificate is valid, you will have the following result:

 

In this case, please contact us with this form so that our teams can analyze the problem.

 

Note: This manipulation is not available for Edition shops, please contact support if you have any difficulties.