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- Cancel an order on PrestaShop Addons Marketplace
Cancel an order on PrestaShop Addons Marketplace
Updated on March 20th, 2023
You have purchased a product on PrestaShop Addons Marketplace and you wish to cancel this purchase ?
The request for canceling an order can be made directly to PrestaShop in the following cases:
- The product hasn’t been downloaded yet
- You ordered twice the same product for the same domain
- The product has been developed by PrestaShop
In any other situation, the request must be made first to the developer of the module or theme who will be able to assist you. Indeed, PrestaShop Addons Marketplace gathers a wide range of products developed by a whole community.
How to contact PrestaShop
Log in to your PrestaShop Addons account and several options will be available to you.
- The chatbox after accepting the necessary cookies
- A contact form by clicking on Help center in the Contact Us section > I have a question about the status of one of my orders > I would like to cancel my order > Pick an order.
I have a question about the status of one of my orders
I would like to cancel my order
Pick an order
You’ll just have to fill in the form that appears with all the necessary information. Our team will get back to you as soon as possible.
How to contact a developer ?
If the product has been downloaded and you are not fully satisfied, you can contact the developer of the module or theme. Depending on the problem encountered, the developer may offer you assistance or a refund if the problem cannot be fixed.
Log in to your PrestaShop Addons account and go to the support page > select the product > Contact the developer.
Select the product
Contact the developer
Every product purchased on the Addons Marketplace comes with its Business Care subscription. It is active for a year after the purchase, tacitly renewed thereafter and guarantees support and updates.