You will notice that following a request for technical assistance, support may be required to ask you for several information and access.

Secure access to your PrestaShop store back office

To open access to your back office to a third party, you must always create an "employee" account that you can deactivate at the end of the intervention. Never give out your personal details.

The steps to follow are as follows:

• Go to the Advanced Settings menu, then Team
• Create a dedicated support profile
• Set up the profile permissions
• Create an employee account and apply the created profile to it

For more detailed steps on creating employee accounts, you can consult this article, or the Academy video Team Management - Create an Employee Account!

Once this dedicated support access is created, you can send the requested credentials.

Access to managing your domain name

Quite often, the purchase of a domain name is offered by the same company that hosts your website. However, there are many companies that offer domain names. To regain and share your access to managing your domain name, you will therefore have to turn to the service provider that provides you with this service.

This access is rarely requested, it will be for example for specific cases of server migration or problems with emails sent to your customers.

FTP access

These are identifiers that allow access to your site's files. Generally, you should ask your host. For more information, see this article.

Access to your database

As the name suggests, it is a place where you can find all the data, information about your site: product data, customers, orders and others. These accesses can also be found with your host. For more details, check how to Access your PrestaShop online store database

Access to your cPanel or Plesk

This is an interface provided by your host as soon as your hosting offer is opened, like a back office that allows you to access various information and settings concerning your server. Again, you will find your access with your web host.

If you have any doubts about how to find these various accesses, do not hesitate to refer to this article to ask for more information from support.

⚠️ This article has been translated by an automatic translation program.