The Business Care subscription

Business Care is a subscription that gives you access to the after-sales service of a module or theme.

What does the Business Care subscription contain?

With the Business Care subscription, you benefit from:

• Access to all updates of the features and security of the product concerned
• Access to compatibility updates with any new version of PrestaShop, whether major (such as PrestaShop 1.7) or minor (such as PrestaShop 1.7.7)
• Unlimited support as soon as the subscription is active, for your questions about the use of the product and the resolution of technical problems related to the product.

How does the Business Care subscription work?

Business Care is a subscription that is automatically included when purchasing a module or theme on the PrestaShop Marketplace, and which can be renewed each year. This subscription has a duration of 12 months and is renewed tacitly on the expiry date.

In addition, a Business Care subscription is linked to both a product and a store. So, if you buy the same module or theme several times for several stores, you will need to have Business Care for each one.

What is the price of the Business Care subscription?

The Business Care subscription is billed annually. Its price depends on the price of the product and the time of purchase:

• 40% of the price of the module or theme when it is the first annual payment or during a renewal. The Business Care subscription and its rate are directly included in the product order.

• Price of the Business Care subscription (40%) + 95% (surcharge) of the price of the Addon alone if it is a reactivation. So in the case of a purchase made following a cancellation, or before the implementation of the Business Care system (from March 20, 2025)

How to manage your Business Care subscriptions on a daily basis?

Business Care management is done from your PrestaShop Marketplace account in the "Subscription" tab.

On this page, you will not only have your payment methods and billing information, but also the list of your products associated with a Business Care subscription.

At a first glance, you will see in this list:

1. The product name
2. The store to which it is attached
3. The payment method
4. The subscription deadline
5. The current price
6. The active or inactive status of the Business Care subscription

By clicking on "Details", you access more information about the product:

• The order number
• The option to enable or disable automatic renewal
• Adding or deleting a payment method

Frequently Asked Questions

What happens to the Business Care subscription of a product transferred to another account?

The management of the Business Care subscription is also transferred to the recipient account. The billing information for a past subscription purchase will always remain attached to the buyer's account, but the fees for future subscriptions will be your responsibility and will be recorded on your account.

What happens if I forget to cancel my subscription?

If before the end of your subscription, a payment method is entered and automatic renewal is enabled, you will be charged to continue the Business Care subscription for one year. You will not be charged if the subscription is marked as disabled.

A notification is sent each month by mail to notify you of the subscriptions that will end that same month.

What if I haven't entered a valid payment method?

If no payment method is registered, your subscription will end when it expires. If you wish to benefit from it again, it is best to indicate a payment method before the deadline, in order to keep the same pricing. Indeed, once your subscription has expired, if you wish to reactivate it, a one-time reactivation fee will be applied.

Can I buy a product without the Business Care subscription?

Business Care is included in the price of your product. It is not possible to buy a product without Business Care, this in order to guarantee the maintenance of the product and protect you against a lack of assistance in case of technical malfunction. Some products, such as certain services, are not covered by the Business Care subscription.

What are updates for?

All products are subject to change to adapt to the latest versions of the PrestaShop software, and to meet the various needs of e-merchants with new features and fixes.

As a result, module and theme developers are evolving their products by:

• • Corrections following bugs reported by customers or security fixes; these updates are classified as minor.
  • New features added during major updates.

What does unlimited support include?

Unlimited support is technical assistance available for the entire duration of the subscription, to help you with installation, configuration or with any bugs.