Following a purchase on the PrestaShop Marketplace, in your back office, or on prestashop.com, you may sometimes need to retrieve the corresponding invoice. Invoices are sent by email as soon as your purchase is validated, and it is also possible to access certain invoices on your account.

You have purchased a module or a theme on the Marketplace

Log in to your PrestaShop account and go to the "Orders" menu (for more information about the PrestaShop account, you can read the dedicated article).

On the line corresponding to your order, the invoice can be downloaded by clicking on the icon of the folded sheet.

You have subscribed to a subscription for a module, Business Care or a PrestaShop offer.

At present, it is not possible to access this type of invoice via your PrestaShop account.

If you cannot find the invoice in your emails:

• For a partner module, i.e. one that is not developed by PrestaShop, you can contact the support of the corresponding module via the Marketplace messaging system or via their dedicated email address.
• For a module developed by PrestaShop, please contact us via the contact form on this help center.