You want to buy a product on PrestaShop Marketplace, here is the information you will need regarding the payment.

Currency

Three currencies are available on the PrestaShop Marketplace:

• The euro (EUR / €)
• The British pound (GBP / £)
• The United States dollar (USD / $)

You can choose the currency you want to use at the bottom of the home page. The prices of the products will then be displayed with the chosen currency.

Location

The purchase of products on the PrestaShop Marketplace is accessible to many countries, you can find the list at the bottom of any Marketplace page. It is also possible to change the language of the website at the bottom of the page.

Payment methods

If you purchase a module, a theme, a support request or a training:

• Payment by credit card (Visa, Eurocard / Mastercard / Amex)
• Payment by PayPal following the mentioned currencies
• Payment by bank transfer

If you purchase a subscription product (certain modules and Business Care):

• Payment by credit card (Visa, Eurocard / Mastercard / Amex)
• Payment by PayPal following the mentioned currencies

Frequently asked questions

What difference does it make if I change the language and/or country at the bottom of the Marketplace?

In case of a language change: the Marketplace interface will be displayed in the selected language. The eight available languages are English, French, Spanish, German, Italian, Dutch, Polish, Portuguese and Russian.

In case of a change of country: you will have access to the purchase of the modules available for the chosen country. In addition, on the invoices of your purchases, the format of the date will change according to the standard of the country.

Can I save a favorite payment method?

Yes, you have the possibility by logging into your PrestaShop Marketplace account. Go to the "information" page to save your various payment methods and select one as a favorite.

My order paid by bank transfer has not yet been validated, is this normal?

The validation of bank transfers can take two to three weeks. However, if you would like to be informed about the status of your payment, you can contact us and we will be happy to inform you.

My bank card does not pass, what to do?

First, you can contact your bank to check that the transaction is not blocked. If the problem persists despite your bank's intervention, then do not hesitate to contact us.