If you are experiencing problems connecting your domain name to your e-commerce store due to double A or AAAA DNS records, this article will guide you through the steps to correct this issue. Follow the instructions below!
Step 1: Identify DNS double registrations
- Start by accessing the control panel of your DNS service provider or your domain host.
- Look for the section that manages the DNS records of your domain name.
- Locate the A and AAAA type records associated with your domain name.
Step 2: Analyze DNS records
- Check if there are any duplicates in the DNS records. This can happen if you have accidentally added multiple records with the same information.
- Make sure that each A or AAAA DNS record is unique, with no duplicates or redundancies.
Step 3: Remove duplicate DNS records
- Select the duplicate DNS records (those that have identical information).
- Delete the duplicate records one by one. Usually, you can find a delete option next to each DNS record in your control panel.
- Save your changes to apply the DNS record deletions.
Step 4: Verify the updated DNS records
- Once the duplicate records have been deleted, make sure to check that the other DNS records required for your e-commerce store are still present and correct.
- Check that you have at least one A or AAAA type record pointing to the IP address of your e-commerce store.
Step 5: Propagation of DNS records
- After making the changes, the DNS records must propagate through the DNS system. This may take some time, usually from a few minutes to a few hours.
- During this period, it is recommended to clear the DNS cache of your computer or use another device to check if the DNS records have been updated correctly.
Step 6: Check the connection to the e-commerce store
- Once the DNS records have been correctly updated and propagation is complete, try to reconnect.
- Access your e-commerce store via your domain name to check if the connection works properly.
- Make sure to test the different features of your store to ensure they are all operational.
If, after following these steps, you are still experiencing DNS A or AAAA double registration issues, it is recommended to contact your DNS service provider or domain host. They will be able to offer you additional assistance and help you resolve the issue.
⚠️ It is important to bear in mind that the DNS resolution can vary depending on your DNS service provider and the specific configuration of your domain name. |
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