Delete your PrestaShop Account – PrestaShop

⚠️ Before deleting your account, please bear the following points in mind:

The deletion is immediate and irreversible.
All data and associated accounts will also be deleted on: the PrestaShop Marketplace, the PrestaShop website, the PrestaShop Academy and the PrestaShop help center. You can refer to this article to ensure the accounts that will be affected.
Deleting your account does not automatically cancel your Business Care subscriptions, you will need to cancel them before deleting the account.

How to delete your account

In order to delete your PrestaShop account and all associated personal information, please go to your PrestaShop account page: https://accounts.distribution.prestashop.net/

Go to Settings, then click on Delete account.

An alert message will appear, warning you of the consequences of deleting your account.

You will also be asked to share the reason for deleting your account.

The next step will allow you to confirm the deletion by entering your password.

A popup will confirm that the account has been deleted.

You will also receive a confirmation by email.

Your PrestaShop store will not be deleted, but you will have to log in to it by another means.

Frequently asked questions

My PrestaShop Forum account is still active, how can I delete it?

The PrestaShop Forum account is independent of your PrestaShop Account. Therefore, to delete it, as well as all your history and associated personal data, please send your request to privacy@prestashop.com.

How to delete your account

Frequently asked questions

My PrestaShop Forum account is still active, how can I delete it?

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