PrestaShop Hosting is not a classic hosting solution. Each of your environments uses a specific architecture that is used for all features offered by PS Hosting, such as cloning and deployment.
All your data is stored in:
cd /vol
You will be able to see several files there, here are the details:
cd /vol/data
# download
# img
# upload
# contains PrestaShop folders which only store static files
cd /vol/database
# contains the MySQL database, you should never make changes directly here
cd /vol/logs
# apache2
# mysql
# php
# Here you will find 3 folders which give you access to your web server logs
The last one, /vol/site, is a little more complex. On PS Hosting, there is something called a "build", which represents a specific version of your website. One of these is considered the "current build" and is the one you see when you browse the web to your URL.
cd /vol/site
cd /vol/site/shared
# modules
# override
# themes
# translations
# vendor
# blog (if you have one)
cd /vol/site/current
cd /vol/site # This is where the rest of your website files are located
cd /vol/site/shared # Contains practically everything used by the PrestaShop core
cd /vol/site/current # This is a symbolic link to the current active build of your environment. It should be symlinked to a folder that looks like build.20220705-115351-467239a1
It is important to note that /vol/site/current is configured as the root of the Apache web server.
You may have noticed that you can actually see all of your website content inside /vol/site/current
You're right, and that's because everything is mounted inside this particular folder.
So, on a daily basis, you will only navigate to /vol/site/current to check your files.
Mounted folders make the architecture invisible to you, but it's really important behind the scenes.
There is one last file that we have not mentioned
cd /vol/site/previous
# After your first deployment you will see this folder, it actually contains the previous build of your website. So you can always browse your old files to recover something lost.
Infrastructure Upgrade Policy
Software updates or patches include all tasks to ensure that all systems remain protected against security breaches.
The hosting platform is updated every 6 months, with minimal downtime or customer interference depending on the impact of the update. Critical fixes are applied within 48 hours.