When you purchase a product from the PrestaShop Marketplace, it can generally only be used in one store. So, when you download your module or theme, you'll be asked to select the URL of the store on which it will be installed.

However, you may need to change the URL associated with your products. To do so, you will need to contact PrestaShop support following the instructions below:

Reasons for the change

PrestaShop support can help you change the URL associated with a product in three cases:

you need to change the domain name of your store
you need to use the product on a sub-domain belonging to the same main domain
you have installed the product in a test environment and now wish to use it in an active store.

Before contacting us

First, you'll need to add the new URL to your PrestaShop Marketplace user account. Log in, and go to the "Stores" tab. Then click on "Add".

Now enter a name for your store and the URL of its front office, then click on the Add button.

Your store is now registered.

Submit your request to support

You must send your modification request to support via our contact form, specifying :

the reason for the change
the product to be associated with a new URL
the new URL in question

Our teams will get back to you shortly to confirm that the modification is running smoothly!

Frequently asked questions

Why do I have to go through support to change the URL associated with my products?

This change cannot be made autonomously from your PrestaShop account because, as specified in our Terms and Conditions, the Business Care service associated with your purchase applies per product and per URL.

Will I need to buy a new license?

For certain products requiring a license key, Business Care will need to be renewed in order to activate the product in the new store.

What happens if Business Care has expired?

Each Business Care subscription is linked to a URL per order. Therefore, to access support and updates on a new URL, you will also need to reactivate the Business Care offer for the product.

Can I change the URL associated with a transferred product?

This is entirely possible, but the URL change request must always come from the account that purchased the product. It's therefore more practical to ensure that the product is linked to the right URL before a transfer, since the recipient won't be able to make this modification request from their account.

Choosing modules on the Marketplace

How native modules work

Modify the URL associated with a module