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Send e-mails via SMTP from your personal e-mail account



To send e-mails from your personal e-mail address to your store's customers, you can add your personal e-mail account as a sending address via SMTP (Simple Mail Transfer Protocol). To do this, you first need to retrieve your SMTP e-mail settings and then add your personal e-mail account as the sending address in your store's back office.

1. Recover your SMTP mail settings

To retrieve your SMTP settings from messagerie, you need to contact your e-mail account provider,  , which in most cases is also your domain name provider and web host.

The information you'll need to add your personal e-mail account as your SMTP mailing address is as follows:

  • Server address smtp,
  • Your e-mail address,
  • Your e-mail password,
  • Type of encryption,
  • The port used.

2. Add your personal e-mail account as a delivery address

To add your personal e-mail account as a sending address via SMTP, configure your PrestaShop store's SMTP e-mail settings by following the steps below:

  1. Log in to your online store back-office PrestaShop and select "Advanced settings > E-mail" from the left-hand menu.
  2. In the "Send my emails to" section, select the "Use my own SMTPsettings" option.
  3. Fill in the required fields with the following information  :
    • Server SMTP: {server address smtp},
    • User SMTP: {your e-mail address},
    • Password SMTP: {password your e-mail address},
    • Encryption: {encryption type: "TLS" or "SSL"},
    • Port: {port used: for example, "587"}.
  4. Click on the Save button to save your settings.


3. Testing outgoing e-mails

To test outgoing e-mails, in the "Test your e-mail configuration" section, enter your e-mail address and click on the Send test e-mail button. If everything has been configured correctly, you'll receive a test e-mail in your inbox.

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