Reasons why your products may be rejected because of their photos

On some of your product photos, promotional text (such as a merchant logo, discount sticker, call to action) or watermarks are superimposed, which can prevent the product from being fully visible.

All products on Google Ads and Free Listings must be accompanied by a photo showing the product without any overlay. Products that don't meet this criterion are rejected and remain so until you modify their photos.

Follow these guidelines to ensure that your photo meets our criteria and delivers optimum results.

 

 

Solving the problem to get your products approved

Let's talk solutions! You can solve this problem in the Merchant Center or PrestaShop back office.

 

Activate photo enhancements to automatically correct your photos!

If an overlay promotion is detected on a main photo, the product concerned will be rejected, as it does not meet the conditions applicable to photos.

If you activate the automatic removal tool, Google will try to automatically correct these photos by removing the superimposed promotions. If the deletion is successful, the photo will be replaced and the product will be re-approved.

Be aware that this fully automated process doesn't always work. If a photo cannot be improved, the product will remain rejected. In rare cases, superimposed promotions may remain intact, or other non-promotional parts of the photo may be removed.

If you're not satisfied with an automatically enhanced photo, you can replace it by importing a new one yourself (see instructions below).

Photos of approved products are not modified.

 

Automatic photo enhancement is disabled by default. You can activate them and define your settings at any time.

To define automatic photo enhancement settings, proceed as follows:

1. Log in to your Merchant Center account.
2. Click on the Tools icon⚙️, then select Automatic Enhancements in Settings.
3. On the next page, click on the Photo Enhancements tab and adjust your settings to have your photos automatically enhanced.

 

Note: you can keep a photo with overlays, such as a piece of furniture with dimensions shown on the photo, as long as it's not the first photo shown.

 

Correct products one by one directly in the Merchant Center

1. Access your Products in the Merchant Center, then select the Action required tab.
2. Use the filter by clicking on the icon above the table to find all the products affected by this problem.
3. Click on the title of the product you wish to correct, then click on Modify product.
4. Modify the URL you submitted with the image link attribute [image_link] so that it points to a valid product photo. You can also check that the photo at the end of the URL provided meets the overlay conditions.
5. Select Save.

 

Correct several products at once

1. Access your Products in the Merchant Center, then select the Action required tab.
2. Use the filter by clicking on the icon above the table to find all the products affected by this problem.
3. Select the Download icon to download a list (.csv) of all products affected by a problem or by this particular problem.
4. Compare the downloaded list with the product data you've imported, and check that the URLs you've sent for each relevant product with the image link attribute [image_link] lead to valid product photos. You can also check that the photos at the end of the URLs provided meet the overlay conditions.
5. Import the corrected product data back into Merchant Center using the import method of your choice.

 

Correct product photos in the PrestaShop back office

1. Log in to your PrestaShop back-office.
2. Click on Catalog, then on Products.
3. Click on the rejected product whose photo you wish to modify.
4. In the Basic settings section, click on the photo to import your corrected product again.