Change my VAT number on a PrestaShop Marketplace invoice

You may need to modify or add your VAT number to an existing invoice. However, the law prohibits changes to a bill that has already been issued.

To secure the legal aspect of this process, you'll need to contact PrestaShop support to request a new invoice.

 

If the purchase is less than one month old, you can proceed as follows:

• Enter your VAT number on your account. This article explains how.
• Place a new order with the same products and quantities.
• If you download the products: make sure you download them to the same URL as the one used to download the products from the previous order.
• Send support the number of this new order.
• Our team will refund the previous order containing the incorrect information.
• You will then be able to access a new invoice that will be updated with the information you have added to your account.

 

💡 Special case of Business Care: when you request a change to an invoice resulting from the purchase of a Business Care subscription, reactivation fees will apply when you purchase this Business Care again. What's more, vouchers cannot be used to purchase Business Care on their own.

 

Our teams are available on :

• By using the contact form in this Help Center
• By telephone on the number indicated on the contact page above
• By chat at the same times from the PrestaShop site, provided you have accepted Zendesk cookies, our support communication tool.