Prestashop logo, Visit home page

FTP access


A File Transfer Protocol (FTP) is a standard protocol for sending or downloading files over a network. This is the system generally used to deposit the files of a PrestaShop store on the web server of the host and therefore make the website available.

What is FTP access?

  • These are the credentials that allow you to access the files on the server that hosts your PrestaShop site.
  • This access is composed of 4 parts: Host, Username, Password, Port.
  • Be careful, connecting to your FTP and working on files requires certain technical skills.

How can you find this access information?

  • When you open an offer with a host, the latter provides you with access.
  • It is also possible to ask your hosting support for your access information or to generate new ones.
  • On the server configuration panel, it is often possible to view, redefine or create new ones. The exact terms will vary depending on the host chosen.

Good practices

  • It is recommended to provide specific access rights to each participant on the server; this allows the removal of the rights easily after the end of the procedure.
  • You will often need several different credentials to manage your PrestaShop store down to the last detail: FTP access, database access, backoffice access, etc. It is therefore preferable to keep this different access information stored in a password manager.

💡 With an Edition store, you don't have access to FTP files, and therefore there's no need to have the credentials.