You have chosen the Hosted offer to embark on the PrestaShop adventure, and it does not meet your needs. You can cancel your subscription at any time from the back office of your store, which you can access using the credentials received in the email confirming your registration.
Once logged into your back office, go to the settings, then select the "Manage my subscription" menu and follow the instructions.
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Do not hesitate to contact us if you encounter any difficulties; our support teams will be delighted to assist you.
Frequently Asked Questions
And what if I do not see the Cancel Subscription button in the Manage My Subscription menu?
It sometimes happens that your PrestaShop account has not been automatically linked to your store. It is then necessary to proceed with this association; you will subsequently have access to the options to unsubscribe.
And what if I cannot find the Manage my subscription menu?
If you have installed multiple PrestaShop stores, please ensure that you are connected to the PrestaShop Hosted store.
How long does the free trial period last?
The trial period is 14 days, and the first billing occurs at the end of this period.
Can I unsubscribe whenever I wish?
Absolutely, the Hosted offer is without commitment. You can decide to cancel it at any time and you will not be charged the following month.
If I cancel my Hosted subscription in the middle of the current month, will I retain access to my store for the remaining time?
Yes, your store will be decommissioned only on the next anniversary date. For example: your trial period ended on January 2, 2024, and you were charged for the first time. On January 26, you decide that the open source solution will be more appropriate and cancel your subscription. Your store will still be accessible to you until February 2, 2024.