Intermittent disconnections PrestaShop Account
Updated on Saturday, September 9, 2023
If you've experienced a disconnection with Ps_Account or have observed intermittent disruptions on your module, here are the recommended steps to resolve the issue:
If your PrestaShop Account module is disconnected, please clear your shop's cache via the BackOffice:
Advanced Settings => Performance => Clear Cache.
Configure your PrestaShop Account module.
In the BackOffice, go to the Modules section => Module Manager => Search for PrestaShop Account => Click "Configure" and associate your account.
Here's a detailed article: Link to the article
If you are also using Ps Checkout:
Connect your PayPal account from the PrestaShop Checkout module.
In the BackOffice, go to the Modules section => Module Manager => Search for the PrestaShop Checkout module.
- Make sure you are using up-to-date versions of the relevant modules.
- Check that there is nothing blocking the association of your shop (see the article).
If you still encounter an issue after following these steps, please don't hesitate to open a ticket to report a bug by following the procedure here: Link to the procedure.