A File Transfer Protocol (FTP) is a standard protocol for sending or downloading files over a network. This is the system generally used to deposit the files for a PrestaShop store on the host's web server, and thus make the website available.

What is an FTP access?

• These are identifiers that allow access to the files on the server hosting your PrestaShop site.
• This access is made up of 4 parts: Host, Identifier, Password, Port.
• Please note that logging on to your FTP and editing your files requires certain technical skills.

How do I find this access?

• When you sign up with a hosting provider, they provide you with access.
• It's also possible to ask your hosting provider for access or to generate new ones.
• On the server configuration panel, it is often possible to consult, redefine or create new ones. The exact terms and conditions will vary according to the host you choose.

Best practices

• It is advisable to provide specific access to the server for each participant, so that rights can be easily withdrawn once the intervention has ended.
• You will often need several different logins to manage your PrestaShop store down to the smallest detail: FTP access, database access, back office access. It is therefore preferable to keep these different accesses stored in a password manager.

💡 With a Hosted store, you don't have access to FTP files, so you don't need to have the login details.