Correct the duplicate DNS records of your domain name.

If you encounter issues connecting your domain name to your e-commerce store due to duplicate A or AAAA DNS records, this article will guide you through the steps to resolve this issue.

Step 1: Identify the duplicate DNS records.

• Start by accessing the control panel of your DNS service provider or your domain host.
• Search for the section that manages the DNS records of your domain name.
• Locate the A and AAAA records associated with your domain name.

Step 2: Analyze the DNS records.

• Check for duplicates in the DNS records. This may occur if you have accidentally added multiple records with the same information.
• Ensure that each DNS A or AAAA record is unique, without duplicates or redundancies.

Step 3: Remove duplicate DNS records.

• Select the duplicate DNS records (those that have identical information).
• Delete duplicate records one by one. Generally, you can find a delete option next to each DNS record in your control panel.
• Save your changes to apply the deletions of DNS records.

Step 4: Check the updated DNS records.

• Once the duplicate records have been removed, ensure that the other necessary DNS records for your e-commerce store are still present and correct.
• Check that you have at least one A or AAAA record pointing to the IP address of your e-commerce store.

Step 5: Propagation of DNS records

• After making the changes, the DNS records must propagate through the DNS system. This may take some time, usually from a few minutes to a few hours.
• During this period, it is recommended to clear your computer's DNS cache or to use another device to check if the DNS records have been updated correctly.

Step 6: Check the connection to the e-commerce store.

• Once the DNS records have been correctly updated and propagation is complete, attempt to reconnect.
• Access your e-commerce store via your domain name to verify if the connection is functioning correctly.
• Ensure that you test the various features of your store to confirm that they are all operational.

If, after following these steps, you still encounter issues with double DNS A or AAAA records, it is advisable to contact your DNS service provider or your domain host. They will be able to provide you with further assistance and help you resolve the issue.