Have you downloaded PrestaShop and are you in the process of setting up your store, or is it already operational? You may need assistance with the installation process? Or have you encountered a bug or an error and require our help to resolve it? You may also wish to optimize the performance of your store and require our expertise!
Whatever your need, the technical support team at PrestaShop is pleased to assist you.
The offers of PrestaShop technical support
You can benefit from the experience and expertise of our technical support team at every stage of your journey with PrestaShop:
- Installation and configuration of standard themes and modules.
- Installation and configuration of a payment module
- Backup of your store
- Recovery of your back-office password
- Comprehensive diagnosis of the issues with your store
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💡 A technical diagnosis allows us to recommend strategies to resolve certain bugs. If a more in-depth intervention is necessary to resolve them, you may need a support plan. If applicable, technical support may reimburse your diagnostic ticket in the form of a voucher applicable to the support plan that suits you best. |
- Migration of your store from another CMS to PrestaShop.
- Assistance in determining how to upgrade your store.
- Audit of the overall quality of your store, which may subsequently lead to further actions such as:
- Checking and improving the loading time of your store.
- Enhancing your search engine optimization on Google.
- Analyze the security of your store
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⚠️ Do not forget that PrestaShop is an Open Source software, which is why support is not included when you download it for free. However, support is included in the PrestaShop Hosted offer. |
Frequently Asked Questions
How can I learn more about PrestaShop?
There are many freely accessible resources to assist you in navigating the PrestaShop ecosystem, starting with this help center! Furthermore, the PrestaShop community is always ready to assist you via the PrestaShop forum, you can watch free training videos on the Care Center, and read articles on the PrestaShop blog.
How long does technical support take to resolve an issue?
A diagnosis of your store generally takes less than 48 hours, provided that the support team has the necessary access to your store. An intervention to resolve a bug will depend on the complexity of the issue. At the end of each intervention, you will receive a report on the time spent and the actions taken, so that you remain informed of the impact on your store.
How to choose the right support plan?
You can contact the PrestaShop customer service via the contact form, or initiate a chat with our agents on the PrestaShop Marketplace; they will assist you in determining the support plan that suits you.
And if I need further assistance in creating my store?
You may also reach out to our partner agencies, which are PrestaShop experts and can assist you with your e-commerce projects.