You will notice that following a request for technical assistance, the support may need to ask you for several pieces of information and access.
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📝 If you are benefiting from the Hosted offer, only the first two items concern you! |
A secure access to the back office of your PrestaShop store.
To grant access to your back office to a third-party participant, you must always create an "employee" account that you can deactivate at the end of the intervention. Never share your personal credentials.
The steps to follow are as follows:
- Go to the Advanced Settings menu, then Team.
- Create a dedicated support profile.
- Configure the profile permissions.
- Create an employee account and assign it the created profile.
For more detailed steps on creating employee accounts, you may refer to this article, or the video 'Employee Accounts and Limited Access to the Back Office!'.
Once this dedicated support access has been created, you may send the requested credentials.
Access to the management of your domain name.
Quite often, the purchase of a domain name is offered by the same company that hosts your website. However, there are many companies that offer domain names. To retrieve and share your access to the management of your domain name, you will therefore need to turn to the provider that supplies this service.
This access is rarely requested; it will be required, for example, in specific cases of server migration or issues with emails sent to your clients.
An FTP access.
These are credentials that allow access to the files of your website. To generally request from your host. For more information, please consult this article.
Access to your database.
As the name suggests, it is a place where one can find all the data and information concerning your site: product data, customer data, orders, and others. These accesses can also be found with your hosting provider. For more details, check how to access the database of your PrestaShop online store.
Access to your cPanel or Plesk.
This is an interface provided by your hosting provider upon the opening of your hosting plan, serving as a back-office that allows access to various information and settings regarding your server. Once again, you will find your access with your web host.
If you have the slightest doubt about how to retrieve these various accesses, do not hesitate to refer to this article to request further information from support.