Currently, automatic backups are snapshots, and the archives are not directly usable. Therefore, you must contact PrestaShop via their support platform if you wish to retrieve a site archive.
1. Automatic backup (self-restoration)
It's important to know that on PS Hosting, all three environments benefit from automatic backups once a day. Here's the information you need to know the backup frequency:
- Once a day for the past 4 weeks
2. Manual backup (self-restoration)
You can perform a manual backup via the BACK-UP tab in each environment. This is a snapshot, and only one manual backup is allowed. There is no time limit for this manual backup.
You can trigger the backup by clicking the CREATE NEW BACK-UP button.
3. Cross-env backup (via Ps Hosting support)
Restoring or transferring between environments is not possible independently.
You must contact PS Hosting support for any such request, especially to retrieve a usable archive of the site.