Creating SFTP access by password is not available from the PS Hosting interface. Only the PS Hosting team can provide you with SFTP password access.
Prerequisites
Before you begin, make sure you have the following information:
- Information about the file to which the service provider must access (for example, the entire PrestaShop site, a specific module).
- Specification of the environment (dev, staging, prod) for which access is required.
- The name of the service provider
Steps for creating SFTP access
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SFTP access request via Support
Head to the “Support” section available from the PS Hosting interface
Create a new support ticket with the following information:
- Subject: SFTP access request for external service provider.
- Description: Specify the folder to which the service provider must access (for example, the entire PrestaShop site or a specific module).
- Specify the desired environment (dev, staging, prod) and the provider's name
-
Processing of the Request by Support
Support will review your request and generate SFTP accesses accordingly. -
Access to SFTP Information
Log in to the PS Hosting portal again.
Access the “Variables” section specific to each environment.
You will find SFTP information under the section dedicated to your environment.
XXX_SFTP_HOMEDIR → the absolute path of the directory
XXX_SFTP_USER → SFTP user, always starts withsftp_
XXX_SFTP_PASS → password (at least 16 characters)
For example :
DEMO_SFTP_HOMEDIR → /vol/site/current
DEMO_SFTP_USER → sftp_demo
DEMO_SFTP_PASS → Afl0ZKhcacWab559
Log in with SFTP password access
You can use SFTP software such as FileZilla or ForkLift.
You will need to find the host and port, "File access" tab of each environment.
Despite this information, if access does not work, do not hesitate to contact PS Hosting support for assistance.