Some modules on the PrestaShop Marketplace provide access to services that require subscribing to a paid subscription.
You can manage your subscriptions (payment methods, invoices, pricing, unsubscribing) from the back office of your PrestaShop store. Go to the "Modules" menu, then "Module Manager," and then click on "Configure" for the desired module.
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📝 Each subscription is linked to a different module, therefore they must be managed individually and not in bulk. Take the time to read the documentation of any module you install on your store, in order to better understand its specific features. |
If you require technical assistance, you may contact the module developer through the PrestaShop Marketplace. For more details on how to contact a developer, please refer to the dedicated article.
In certain cases, it is possible to contact the developer directly from your back office via a phone number or an email address, but this option is only available if the developer has added it to their module.
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⚠️ The Business Care service is also available in the form of a subscription; however, it is managed from your space on the Marketplace. |
Frequently Asked Questions
If I delete my PrestaShop Account or if I close my store, will my subscriptions also be canceled?
It depends on the subscriptions; ideally, it will be necessary to cancel each subscription in order to avoid continuing to be charged.
What is the refund policy?
You may cancel your subscriptions at any time; however, any commenced period is due. Except in the case of proven technical malfunction. In this case, we invite you to contact support to review your request through this Help Center.