You may need to modify or add your VAT number to an existing invoice. However, the law prohibits changes to a bill that has already been issued.
To secure the legal aspect of this process, you'll need to contact PrestaShop support to request a new invoice.
If the purchase is less than one month old, you can proceed as follows:
- Enter your VAT number on your account. This article explains how.
- Place a new order with the same products and quantities.
- If you download the products: make sure you download them to the same URL as the one used to download the products from the previous order.
- Send support the number of this new order.
- Our team will refund the previous order containing the incorrect information.
- You will then be able to access a new invoice that will be updated with the information you have added to your account.
💡 Special case of Business Care: when you request a change to an invoice resulting from the purchase of a Business Care subscription, reactivation fees will apply when you purchase this Business Care again. What's more, vouchers cannot be used to purchase Business Care on their own. |
Our teams are available on :
- By using the contact form in this Help Center
- By telephone on the number indicated on the contact page above
- By chat at the same times from the PrestaShop site, provided you have accepted Zendesk cookies, our support communication tool.
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