If your store is running a PrestaShop version lower than 8, your back-office access may be blocked following this error message:
If this applies to you, here is what to do:
- Connect to your server via FTP
- Go to the /config/xml/ folder
- Delete the following files:
must_have_modules_list.xmlmodules_native_addons.xmldefault_country_modules_list.xml- Try to connect to your store again.
If you still cannot access your back-office, please contact support.