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  1. PrestaShop
  2. Support and Further Resources
  3. Troubleshooting

Troubleshooting

  • What is a health check on a module?
  • How to resolve the most common issues with the favicon of a PrestaShop store?
  • Why am I unable to connect to the Marketplace from my back office?
  • How to put my shop in maintenance mode without access to my back office?
  • What is a 500 error?
  • How to resolve a 500 error?
  • How does one access the browser console?
  • How to resolve a 500 error after installing or updating a module?
  • How can I prevent and remove fake customer accounts from my store?
  • How to use PrestaShop on mobile?
  • Why am I no longer receiving emails from PrestaShop?
  • How to resolve a domain name loading error for the Hosted offer?
  • How can I recover my admin password?
  • What is a module?
  • How to update a module?

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