On the Sales Channels tab, configure additional features to optimize the shopping experience.
Messenger chat plug-in
Add Messenger to your website so that customers can ask questions about your products and services. The discussions initiated on your website can be continued in Messenger, allowing you to stay in contact with your clients.
You may choose from a number of different options, including:
live chats with your clients, automated responses, or the creation of a personalized experience through third-party developers.
To activate Messenger, you simply need to click on the "Add" button.
Upon clicking, you will be redirected to Facebook Business Extension where you will find the Messenger feature to add. By clicking again on "Add" in the Facebook Business Extension, you will be able to configure your plug-in (introductory phrase, language, color, etc.).
Once Messenger is activated on my site, if I return to the Sales Channels tab, the feature is displayed as "Enabled" and I can go to my site to verify the display of the plug-in.
You can disable the feature by clicking on the switch button.