FAQ Marketplace - Payment

What payment methods are offered to pay for my purchases?

Depending on your billing country and currency, several methods are offered to you:

• By credit or debit card (CB, VISA, Mastercard, American Express)
• Via your PayPal account
• By bank transfer as soon as you pay in euros
• But also, depending on your billing country: via Bancontact in Belgium, iDEAL in the Netherlands, Przelewy24 in Poland.

Please note: Your transactions are carried out by our payment providers Stripe and PayPal, to guarantee you a quality and 100% secure service. All online payments are made using the SSL security protocol which allows the encryption of your banking information.

I can't pay for my order, what should I do?

Transaction by credit/debit card

In case of an input error or an expired card, an error will be displayed before you can validate your payment. Check your card information to attempt to validate your payment.

If the problem occurs after your payment has been validated, check the availability of funds in your account and the settings of your card. The problem may also come from an authentication failure with your bank, following the 3D Secure protocol (authentication usually to be done via your smartphone).

For any other problem, first try using another payment method. If that's not possible, then contact support.

PayPal transaction

In case of a failed PayPal transaction, check the information and settings of your PayPal account as well as the availability of funds. If the problem persists, we invite you to use another payment method, preferring payment by card.

Transaction by bank transfer or other method

Transactions by bank transfer generate automatic validation of your order, with waiting for receipt of payment. The transfer must be made by you and your ordered products will only be available once the payment has been received and validated by our team.

If you cannot finalize your order by bank transfer or by another alternative payment method, we invite you to use another payment method, preferring payment by card.

How does VAT work and how to be exempted from it?

In the case of a sale in an EU member country, other than France:

• If you are an individual / not subject to VAT: the VAT of your country is applied.
• If you are a professional and have a valid intra-community VAT number: no VAT is charged.

More information on the VAT applied on the PrestaShop Marketplace in the article VAT of PrestaShop products and subscriptions

How to use a promotional code or voucher?

Go to the article Use a promo code on PrestaShop Marketplace