You chose the Hosted offer to start the PrestaShop adventure, and it does not meet your needs. You can cancel your subscription at any time from the back office of your store, which you can access using the credentials received in the email confirming your registration.
Once connected to your back office, go to settings, then select the "Manage my subscription" menu and follow the instructions.
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Do not hesitate to contact us if you encounter difficulties, our support teams will be happy to guide you.
Frequently asked questions
What if I don't see the Stop Subscription button in the Manage My Subscription menu?
Sometimes your PrestaShop account has not been automatically associated with your store. You must then proceed with this association, you will then have access to the options to unsubscribe.
What if I can't find the Manage my subscription menu?
If you have installed multiple PrestaShop stores, make sure you are connected to the PrestaShop Hosted store.
How long does the free trial period last?
The trial period is 14 days, the first invoice is issued at the end of this period.
Can I unsubscribe whenever I want?
Absolutely, the Hosted offer is without commitment. You can decide to stop it at any time and you will not be charged the following month.
If I stop my Hosted subscription in the middle of the current month, do I keep access to my store for the remaining time?
Yes, your store will only be decommissioned on the next anniversary date. For example: Your trial period ended on January 2, 2024, and you were billed for the first time. On January 26, you decide that the open source solution will be more appropriate and cancel your subscription. Your store will still be accessible to you until February 2, 2024.
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