Pay by card on the PrestaShop Marketplace

PrestaShop allows you to use the credit or debit card to buy the addons you will need during the construction of your e-commerce site.

What products can be purchased with a bank card?

All products available on the PrestaShop Marketplace:

• Modules with or without subscriptions
• Themes
• Support offers
• And even the PrestaShop Hosted subscription

What types of cards are accepted?

• Blue card
• Visa card
• Mastercard
• American Express

What currencies are accepted?

The currencies that can be used are as follows:

• The euro (EUR / €)
• The British pound (GBP / £)
• The United States dollar (USD / $)

Frequently asked questions

My bank card does not pass

First, you can contact your bank to see if there is no blockage at the transaction level. If the problem persists despite the bank's intervention, you can contact our customer service.

I was debited, but I do not have access to my order

You can contact our customer service who will confirm that the payment has been made and will unlock your order.

I have been debited several times for my order

You can contact our customer service, who after carrying out the necessary checks will refund you for the excess debits.

How long will it take for me to receive my refund by credit card?

The time it takes to receive a refund by bank card varies according to the bank and is usually 5 to 10 working days.

I am waiting for a refund by credit card, I am told that it has been made, but I have not received anything

First, contact your bank to see if the transaction is not blocked on their side. If everything is in order, our customer service can get in touch with our payment platform to give you more information about the transaction.