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⚠️ Important note : This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now incorporates a new mechanism that drastically simplifies the association/dissociation process. Therefore, please ensure to use the PrestaShop Account module starting from version 8. |
The association between your PrestaShop account and your store is not irreversible. You may need to dissociate the store from a PrestaShop account, for example, if the store changes ownership.
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⚠️ You must unsubscribe the PrestaShop account from any service before dissociating it from the store, if you do not wish to continue benefiting from the subscription. This follows the same principle as when deleting an account; please check the items described in this article in case of doubt. |
To dissociate the shop from the account, please go to your back office, on the Module Manager page. You can then either go to the configuration page of the Account module or to a module that integrates Account (such as PrestaShop Checkout).
Once on the configuration page of Account, click on the button View my associated shops.
If you are not authenticated, please log in with your PrestaShop account.
If you do not have access to the account associated with the store, please contact us via our form. We will verify your identity in order to dissociate the store.
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⚠️ Please ensure that you are logged in with the account associated with the store. If not, you can switch accounts by clicking on Use another account. |
Once logged in, locate the store you wish to dissociate in the list of your associated stores, then click on the Unlink button.
Finally, confirm the dissociation of your store. You will be automatically redirected to the back-office page where you were.
Your store is now dissociated from the desired PrestaShop account.