|
⚠️ Important note: This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now includes a new automatic verification mechanism that can resolve association issues and disconnections. Therefore, please ensure to use the PrestaShop Account module starting from version 8. |
If you have lost the association between your store and your PrestaShop account, follow these few steps:
1. Clear the store cache
In your back office, go to advanced settings > performance, then click on the clear cache button at the top right of the page.
2. Re-link your store and your PrestaShop account
In the back office, navigate to the Modules section > Module Manager, then search for PrestaShop Account and click on "Configure". For more details on the procedure, please refer to the article "Link a store to your PrestaShop account."
Check your modules.
If you are using modules that require a connection, please go to their configuration pages. You will be able to verify there that they are indeed operational. To learn more about where to find your modules, please refer to the article "Updating a Module."
For the more specific case of the PrestaShop Checkout module.
Ensure that your PayPal account is properly connected to the module, and renew the connection if necessary.
To do this, please visit the Checkout configuration page (via the module manager, or the payment menus > payment methods). You will then have access to the option to configure the connection, or to perform it.
A few recommendations:
- Ensure that you are using the latest versions of all relevant modules.
- Ensure that there is nothing obstructing the association of your store (see the article).
If after these steps you still encounter difficulties, please do not hesitate to contact PrestaShop support using this form.