PrestaShop Account occasional disconnections

If you have lost the connection with Ps_Account or if you have noticed occasional disconnections on your module, here are the steps to follow:

1. If your PrestaShop Account module is disconnected, please clear your store's cache via the BackOffice:

Advanced settings => Performance => Empty cache.

2. Configure your PrestaShop Account module.

In the BackOffice, go to the Modules section => Module Manager => Search for PrestaShop Account => Click on "Configure" and associate your account.

Here is a detailed article: Link to the article

If you also use Ps Checkout:

3. Connect your PayPal account from the PrestaShop Checkout module.

In the BackOffice, go to the Modules section => Module Manager => Look for the PrestaShop Checkout module.

Some recommendations:

• Make sure to use the up-to-date versions of the modules in question.
• Check that there is nothing blocking the association of your store (see the article).

If you still encounter a problem after that, do not hesitate to open a ticket to report a bug by following the procedure: Link to the procedure